Darwin Improves
AlertMedia’s Website
Strengthening Security
About the client
AlertMedia, a leader in emergency communication software, sought to enhance its website's security and streamline vulnerability management.
Darwin partnered with AlertMedia to implement an automated system that conducted vulnerability checks every 12 hours, provided detailed monthly reports, and offered real-time alerts to key personnel.
This proactive approach dramatically reduced vulnerability resolution time to just 4-6 hours and solidified the company's commitment to robust security practices.
Introduction
Mission
Based in Austin, TX, AlertMedia is the leading provider of emergency communication solutions, helping organizations protect their people and businesses during critical events. With a focus on keeping employees safe, informed, and connected, AlertMedia offers intuitive, reliable communication tools trusted by thousands of organizations worldwide.
Problem Overview
As a technology-driven organization, AlertMedia recognized that securing its digital infrastructure was a top priority. The company’s growing global presence and robust online platform meant heightened security demands, especially for managing vulnerabilities in the plugins and themes powering the website. Manual vulnerability checks were not only time-intensive but also left room for delays in addressing potential threats. AlertMedia needed a more efficient solution to keep their virtual operations as secure and fast-paced as their communication tools.
The Problem
Key issues
Inefficient Manual Monitoring
Prior to implementing Darwin’s solution, AlertMedia relied on manual monitoring to identify plugin and theme vulnerabilities. This approach was labor-intensive and created compliance risks, as critical vulnerabilities could remain unaddressed for prolonged periods.
Delayed Vulnerability Response
Without an automated system, response times to vulnerabilities were slower than desired, posing significant risks to website performance and user trust.
Lack of Centralized Reporting
The absence of centralized and detailed reporting made it difficult for AlertMedia to track vulnerabilities over time, evaluate the success of previous fixes, and identify patterns that could improve their security strategy.
The Solution
Darwin stepped in with a comprehensive plan to address AlertMedia's cybersecurity challenges through advanced automation and expert management. The solution leveraged cutting-edge plugin and theme vulnerability management tools tailored to address AlertMedia’s pain points.
Automated 12-Hour Vulnerability Scans
Darwin introduced an automated system capable of scanning every plugin and theme used on AlertMedia's website every 12 hours. This ensured real-time monitoring of potential vulnerabilities, reducing reliance on manual labor and eliminating delays.
Proactive Maintenance for Swift Fixes
An automated vulnerability management protocol was implemented to ensure that identified risks could be resolved within 4-6 hours of detection. This proactive maintenance helped prevent potential threats before they could escalate.
Monthly Detailed Reporting
Darwin provided AlertMedia with monthly reports detailing all vulnerabilities detected and resolved during the period. The detailed reports not only showcased the solution’s efficacy but also helped AlertMedia track progress and make data-driven security decisions.
Real-Time Alerts for Key Personnel
To enhance the urgency and efficiency of vulnerability management, Darwin implemented a notification system that alerted 5-10 key personnel whenever critical vulnerabilities were discovered. This allowed the AlertMedia team to stay informed and act decisively when needed.
The results of Darwin’s solution were immediate and transformational, laying the groundwork for a long-term partnership with AlertMedia.
Key Outcomes
01
Consistent 12-Hour Vulnerability Scans
Every plugin and theme used on AlertMedia’s website was scanned every 12 hours, ensuring real-time visibility and quick action.
02
Faster Resolutions
The implementation reduced response times to only 4-6 hours, minimizing potential disruptions and strengthening overall security.
03
Enhanced Reporting
AlertMedia now benefits from detailed monthly reports tracking all vulnerabilities detected and resolved, enabling seamless audit trails and strategic planning.
04
Improved Collaboration
Real-time alerts to 5-10 key personnel ensured that security issues could be addressed immediately with the appropriate stakeholders involved.
Before-and-After
Comparison
Metric
- Vulnerability Check
- Response Time
- Reporting
- Notifications
Before
- Irregular
- 24+ hours
- Minimal, inconsistent data
- No real-time alerts
After
- Automated every 12 hours
- 4-6 hours
- Monthly comprehensive reports
- Alerts sent to 5-10 key personnel
Working with Darwin has made my life as a site manager so much easier. They have a solution for any complex problem we present them with, their work is high-quality and rarely has bugs when I QA, they turn projects around quickly, they anticipate issues that may result from requests we make, and they’re proactive in identifying problems with our site.
*This endorsement reflects the exceptional quality of the solution and the value it delivered to AlertMedia’s operations.
Amanda Hagley,
Senior Web Marketing Manager at AlertMedia
Darwin’s automated vulnerability management solution revolutionized how AlertMedia approached website security. By ensuring continuous scanning, timely fixes, and actionable reporting, Darwin fortified AlertMedia's digital operations, enabling them to focus on their core mission of keeping people safe through reliable communication.